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Description
Classic Telephone customizes Account Call Distribution (ACD) applications for businesses and business call centers.

ACD offers businesses:

•Interactive Voice Response (IVR)
•Automated Attendant
oName, Extension, Department or Workgroup dialing
oCall Flows to support normal business hours, after hours, holidays and emergency call processing
oVoice Mail options
•Automated Call Distributor (ACD)
oPriority Queuing
oVoice Mail options
•Quality Monitoring with Interaction Recorder
oAd hoc recording
oScheduled recording
•Quality Management with Interaction Supervisor
oCoach, Listen, Record, or Join Agent calls
oReal-time call center statistics
oReal-time, configurable alerts and alarms
•Reporting
oStandard call center reports
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